This website is operated by E HOME GARDEN INC. Throughout the site, the terms “we”, “us” and “our” refer to E HOME GARDEN INC. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
2. Business Information
Company:E HOME GARDEN INC. Registration No.:916443-0 815066188RC0001 Address:23 Montgomery Ct, Markham, ON L3R 0C4, Canada Email: heliotrope@sproutshower.com Phone: +1 6473548056
3. Products And Pricing
We specialise in the sale of gardening tools, including plant misters, watering cans, and potting benches. All prices are clearly displayed on the product pages. We reserve the right to modify prices or discontinue products at any time without prior notice. We have made every effort to display as accurately as possible the colours and images of our products.
4. Shipping And Delivery
We exclusively serve customers within the European region.
Dispatch: Orders are processed and dispatched from our Canadian warehouse within 1-2 business days following order confirmation.
Shipping Partners: We cooperate with premium carriers, including DHL, FedEx, and UPS (Priority Services), to ensure reliable transit.
Estimated Delivery: The standard transit time is approximately 7-11 business days.
Tracking: Automated notifications will be sent to the email address provided at checkout at key milestones, including dispatch, arrival at sorting hubs, and local delivery status.
Non-Delivery: Should an order exceed the standard delivery window, we will initiate an investigation with the carrier. Based on the findings, we will provide a full refund or a replacement shipment.
5. Transfer Of Risk And Ownership
In accordance with European consumer protection regulations, the risk of loss or damage to the goods passes to the consumer only when they, or a third party indicated by them (other than the carrier), have acquired physical possession of the goods. Ownership of the products also transfers to the customer upon physical receipt of the delivery.
6. Right Of Withdrawal (Eu Customers)
Customers residing in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without giving any reason. To exercise this right, you must inform us of your decision via email at heliotrope@sproutshower.com.
7. Defective Or Damaged Goods
If you receive an item that is damaged or defective, please contact our customer service team immediately at heliotrope@sproutshower.com.
Evidence: You are required to provide clear photographic evidence of the defect or damage.
Resolution: Upon verification, we will process a full refund or send a replacement at no additional cost to you.
Return Policy for Defects: For confirmed damaged or defective items, a physical return of the item is not required, provided sufficient photographic proof is accepted by our team.
8. Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.
9. Limitation Of Liability
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your personal expectations, or that any errors in the Service will be corrected. In no case shall E HOME GARDEN INC., our directors, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of the products procured using the service.
10. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario, Canada, without prejudice to the mandatory consumer protection laws of the customer’s country of residence within Europe.
11. Contact Information
Questions about the Terms of Service should be sent to us at heliotrope@sproutshower.com.
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