At sproutshower, operated by E HOME GARDEN INC., we are committed to providing high-quality gardening equipment to our customers across Europe. This policy outlines our procedures regarding shipping, returns, and refunds to ensure a transparent shopping experience in compliance with Canadian and European consumer protection laws.
1. Shipping & Delivery
We process orders promptly from our logistics facility in Canada.
Dispatch Time: Orders are typically processed and dispatched within 1–2 business days following order confirmation.
Carrier Partners: We utilise priority services from established carriers, including DHL, FedEx, and UPS.
Estimated Delivery: The standard delivery window is 7–11 business days.
Tracking: Customers will receive automated email notifications at key milestones, including dispatch, arrival at regional sorting centres, and when the order is out for local delivery.
Delayed Shipments: If a shipment exceeds the standard delivery timeframe, we will initiate a formal investigation with the respective carrier. Based on the investigation results, we will offer a replacement or a full refund to ensure the fulfilment of your order.
2. Right Of Withdrawal (14-day Cooling-off Period)
In accordance with European Union consumer protection regulations, customers residing within the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving the goods without providing a justification.
To exercise this right, the items must be in their original, unused condition and original packaging. To initiate a withdrawal, please contact our support team at heliotrope@sproutshower.com.
3. Damaged Or Defective Goods
We take great care in inspecting our gardening products before dispatch. However, if an item arrives damaged or exhibits a manufacturing defect:
Please notify us via email at heliotrope@sproutshower.com within 14 days of receipt.
Provide clear photographic evidence of the damage or defect.
Upon verification, we will process a full refund or send a replacement at no additional cost.
In cases of verified damage, customers are not required to return the faulty item.
4. Return Process
For standard returns under the Right of Withdrawal, the customer is responsible for the return shipping arrangements to our facility in Canada.Return Address: 23 Montgomery Ct, Markham, ON L3R 0C4, Canada
We recommend using a tracked postal service, as we cannot be held responsible for items lost or damaged during return transit.
We encourage customers to contact us for a partial refund or replacement to avoid high international return costs.
5. Refunds
Once a return is received and inspected, or a damage claim is approved, your refund will be processed.
Method: Refunds will be issued to the original payment method used during checkout. We support transactions via Visa, Mastercard, and American Express.
Timeline: Please allow a standard processing time for your financial institution to reflect the credit on your statement.
6. Contact Information
For any enquiries regarding shipments, returns, or refunds, please reach out to our dedicated team:
Company:E HOME GARDEN INC. Registration No.:916443-0 815066188RC0001 Address:23 Montgomery Ct, Markham, ON L3R 0C4, Canada Email: heliotrope@sproutshower.com Phone: +1 6473548056
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