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PRIVACY POLICY

This Privacy Policy describes how E HOME GARDEN INC. (the “Company”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from www.sproutshower.com (the “Site”).

As a Canadian entity serving the European market, we are committed to protecting your data in accordance with the legal frameworks of both Canada and the European Economic Area (EEA)/United Kingdom.

1. Data Controller

For the purposes of the GDPR and applicable Canadian privacy laws, the data controller responsible for your personal information is:

Company:E HOME GARDEN INC.
Registration No.:916443-0 815066188RC0001
Address:23 Montgomery Ct, Markham, ON L3R 0C4, Canada
Email: heliotrope@sproutshower.com
Phone: +1 6473548056

2. Personal Information We Collect

When you interact with our Site, we collect certain information necessary to process your orders and provide our horticultural products. This includes:

  • Order Information: Name, billing address, shipping address, email address, and phone number.
  • Payment Information: We do not store full credit card numbers on our servers. All payment processing is handled externally.
  • Device Information: IP address, time zone, and cookie information to improve your browsing experience.

3. Payment Processing Via Stripe

To provide a reliable purchasing experience, sproutshower utilises Stripe as our third-party payment processor.

By making a purchase on our Site, you acknowledge that your payment information is transmitted directly to Stripe. Stripe’s use of your personal information is governed by their own Privacy Policy. Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council to assist in the secure handling of credit card information.

4. Legal Basis For Processing (Eea/uk Customers)

If you are located in Europe, we process your personal information under the following legal bases:

  • Performance of a Contract: To fulfil the purchase agreement when you order garden misters or watering tools.
  • Legal Obligation: To comply with tax and financial reporting requirements in Canada and Europe.
  • Legitimate Interests: To maintain our business operations and provide customer support.

5. Data Retention

We retain your Personal Information only for as long as is necessary to fulfil the purposes for which it was collected.

  • Transaction Records: We maintain order details for a period of seven (7) years to comply with Canadian and European statutory tax and accounting obligations.
  • Correspondence: General enquiries are retained for a period of 24 months from the last point of contact.

When this information is no longer required, it is securely deleted or anonymised.

6. Data Transfers

As we are located in Canada, your information will be transferred outside of the European Economic Area (EEA). Canada is recognised by the European Commission as providing an adequate level of protection for personal information transferred from the EEA, ensuring your data remains protected under similar standards.

7. Your Rights

Depending on your location, you have certain rights regarding your personal data:

  • Right of Access: You may request a copy of the data we hold about you.
  • Right to Rectification: You may request that we correct inaccurate information.
  • Right to Erasure: You may request that we delete your data, subject to legal retention requirements.
  • Right to Object: You may object to the processing of your data for marketing purposes.

To exercise these rights, please contact us at heliotrope@sproutshower.com.

8. Security Measures

We implement industry-standard physical, electronic, and administrative safeguards designed to protect your personal information from unauthorised access or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is completely infallible; therefore, we cannot guarantee its absolute security.

9. Disclosure To Third Parties

We share your Personal Information with third parties who help us use your Personal Information as described above. For example:

  • Service Providers: We use service providers to facilitate shipping and delivery of your garden products.
  • Compliance with Law: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.